Q&A

Q. How does the free trial period work?
Q. What kind of subscriptions do you offer?
Q. Can I sign up from overseas as well?
Q. Can I sign up as a minor (under 18 years of age)?
Q. How do I create a new account?
Q. When will I be billed?
Q. What payment methods are available?
Q. When can I start using the services?
Q. If I cancel my subscription in the middle of a month, will I be refunded the days I do not use? How long can I continue to use the services?
Q. Can I cancel at anytime?
Q. Is it possible to get a refund?
Q. If I cancel my subscription, can I sign back up again at a later date?
Q. I can't register/login. What should I do?
Q. What do I need in order to watch the content?
Q. I can't watch the videos. What should I do?
Q. There is no sound. What should I do?
Q. Can I download the videos on GEN to my device?
Q. What does streaming mean?
Q. Can I use GEN even if I have no experience in martial arts?
Q. Which martial arts do you offer?
Q. What kind of content do you offer?
Q. How can I know when new content is uploaded?
Q. Is any equipment needed?
Other questions